Four Seasons Mission Statement

We are committed to offering the best possible service, installation and repair available throughout the Chicagoland area and Northwest Indiana. Four Seasons Heating & Air Conditioning offers 24 hour service/365 days a year. Our technicians are EPA certified, NATE certified as well as certified heat exchanger experts.

At Four Seasons Heating & Air Conditioning, we take great pride in the manner with which we conduct business everyday and are extremely committed to doing what is right for all of our key stakeholders: our customers, our employees, our vendors and suppliers and the Chicagoland communities where we operate. We were recognized this past year for this commitment through four distinctive honors including an "A+" rating from the new Better Business Bureau's grading system as well as being nominated for the BBB Torch Award for Marketplace Ethics. We received a customer service award from a leading consumer review website and also received the Dave Lennox Award — the most prestigious business award given by worldwide heating and cooling manufacturer Lennox Industries Inc.

We have found that when we provide our customers with the highest quality products and first-rate service, they are more likely to refer us to family and friends. When we work openly and honestly with our suppliers and vendors, we can build deep relationships that make us a true extension of their brands. When we take care of our employees well, they take care of our customers well. And, when we support organizations where we live and work, we send a clear message that we want to be a valued member of the community.

Our policy is to be open, honest and accurate in all aspects of our business. If we don't repair your furnace correctly the first time we will refund the total cost of the repair. Our service technicians are certified heat exchanger experts and trained to diagnose heat exchanger flaws and cracks. If any of our technicians incorrectly diagnose a crack or flaw in your furnace we will refund any and all repair money paid to us as well as install a new Lennox furnace free of charge. We are committed to you, our valued customers, to be 100% honest, ethical and trustworthy in all aspects of our business. We realize the customer is the most important asset of our business.

Sincerely,

Mike Cassity
President, Four Seasons Heating & Air Conditioning