Chose the best heating and cooling company

You have decided to replace your furnace and purchase a new one.  You opened up your phone book or looked on the internet and find over 5000 heating and cooling companies.  Who is good, who is not, etc., etc.?  Your guess is as good as mine.  It is going to take some leg work and investigating to find out who you should call.

  1. The first thing you should do is ask friends, family or co-workers who they have used and if they had a good or bad experience with them.
  2. Check the Better Business Bureau.  See if they are a member and what their letter grade is, A – F.  Also, check to see how long they have been a member of the BBB. (here is Four Seasons BBB page as an example)
  3. Sign up to be a member of AngiesList.  The cost is around $60 to join and you will see actual reports, good and bad on companies people have used in the past.  AngiesList also uses a letter grade system F – A.  You will also find money saving coupons on the site for members only.  This will more than cover your membership fees. (you need to be a member to read it, but you can find Four Seasons on Angies List here)
  4. Check the on-line community websites such as Google Maps for reviews as well as Yahoo Local, Yelp.com, etc.  Those have actual ratings from consumers who have used the companies for service repairs or installation.
  5. Ask the contractor for referrals from previous customers in your neighborhood and contact these customers to see what they have to say.

I’m sure you’re thinking, wow this sounds like a lot of work to purchase a furnace and air conditioner and you’re right it will take some effort; but you will be glad you did your homework.  The average person buys 4 homes in their lifetime, 11 TV’s, 7 cars, 32 cell phones, 12 computers and yes 1, that’s correct 1 furnace and air conditioner. So be sure to do your homework and you will be happy with your choices.

One thing I want to add is never tell an estimator, salesman, service tech, home comfort specialist or whatever they call themselves what the price of the other quotes were!  If you do you may end up with a higher price then what they were going to charge you.

If they ask you if you are getting any other quotes, say yes.  If they ask from whom, say other heating and cooling companies and don’t offer any other info.  It’s really none of their business unless they are going to help you pay for it.

The other tactic is that some sales guys (snakes) will say or do anything to get your money.  If you tell them you like a specific brand, some guys will say anything they can think of to change your mind away from that brand.  For example, they will tell you it’s hard to fix, noisy, cheap, poorly made, etc.  Ask for proof from a third party like consumer reports, etc.  Don’t just take there word at this.  Just asking this question will usually catch them off guard and they will move on.

Consumer reports state that the company that installs the equipment is far more important that the brand.

The quality of all the major manufacturers, Trane, Rheem, LennoxCarrier, Bryant, York, American Standard, etc. are all very good.

Last but not least, don’t let some fast talking sales guy tell you that the other company you called out is no good.  This happens to us all of the time.  Some contractors come up with the craziest stories to try and convince you to spend your money with them; not the other guy.  You have to remember that if he can convince you to he gets thousands of dollars of your money.  People have done crazier things for a lot less cash, take it into account, and do your homework so you know.

If you follow these simple rules your buying experience will be a good one and you will have received a fair price and a high quality heating and cooling system.

I hope this article was helpful and happy shopping.


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  4. Understanding Heating and Cooling Terminology
  5. Quality Beyond Products

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3 Responses to “Chose the best heating and cooling company”

  1. [...] Choosing the Right Contractor Filed under: Company recommendations, HVAC Contractors, Informative — Tags: AC, air conditioner, air conditioning, air conditioning contractor, furnace, furnace contractor, HVAC contractor — markrasmussen @ 5:19 pm If you have decided to replace your furnace and purchase a new one you may have a delema when it comes to choosing a contractor you trust.  If you open up your phone book or looked on the internet your going to find over 5,000 heating and cooling companies.  Who is good, who is not, etc., etc.?  Unfortunately the only way you can find out these answers is to do some leg work and find out who you should call. [...]

  2. Gill says:

    We had Four Seasons heating out to our home to replace our old furnace and air conditioner, the job looks perfect, the guys were great. The entire crew at Four Seasons Heating were just fantastic people to deal with. We have refered our friends and family to Four Seasons heating and we have never had 1 complaint. The sales guy told us we would be better off changing both our furnace and ac and he gave us a $400 discount for replacing both our furnace and air conditioner at the same time.

  3. Dee says:

    We have always used Four Seasons Heating for over 25 years, the service is great, we purchased a new furnace 15 years ago and it still works fine but one issue we are in the market for a new furnace and Four Seasons Heating will be installing that furnace also. We live in Chicago and have always seen Four Seasons Heating trucks in the Chicago area. They have installed new furnaces for our friend and repaired our furnace units at our rental property. Even if you don’t live in Chicago be sure to call Four Seasons for all your heating repairs and furnace needs, you won’t be sorry, these guys are great.