Archive for the ‘customer service’ Category
Tuesday, February 7th, 2012
When you are looking for a new heating and cooling system or any HVAC services for that matter, choosing a heating and air conditioning company to rely on can seem like an overwhelming task. Flipping through the phone book alone will show you the vast number of companies out there to choose from, and not all of them are good. You can’t just choose anyone but the task alone will make you want to choose whoever you come across first. This could cost you hundreds if you make the wrong choice. Instead, ask yourself what you are looking for in your HVAC company.
Ask Yourself:
- Does the Company have Award Winning Customer Service?: Four Seasons Heating and Air Conditioning has received several awards for our customer service ethic. For the second year in a row we recently received the Dave Lennox Award, and for the seventh year in a row we have been awarded a special service award from a leading consumer review website. When you treat your customers with the respect they deserve it is noticed, and you can benefit from this type of service as well when you choose Four Seasons.
- Is the Company Top Rated with the BBB?: The Better Business Bureau investigates complaints made by consumers about various companies. They also look into potential scams that certain companies may be running. Based on what they find, they hand out report card- like ratings. Four Seasons Heating and Air Conditioning carries the highest rating that the BBB has to offer: an A+. (more…)
Tags: 24 hour service, air conditioner, award, BBB, Chicago, Crestwood, customer service, Dave Lennox Award, Four Seasons, Furnace, heating and cooling, IL, Lansing, Lemont, maintenance check, repair, scheduling
Posted in Air conditioning, Boiler, Furnace, Heating, Tips and Suggestions, customer service | No Comments »
Monday, February 6th, 2012
When you need advice or help who do you go to first? The majority of us go to our family and friends. We want to know who they trust and who they can count on. At Four Seasons we invest the majority of our efforts into improving customer service, so that our customers know we are someone that they can count on for their heating and cooling needs. If you have used Four Seasons for the installation of your furnace, boiler or air conditioner, you could earn money for simply giving the advice you would normally give to your friends and family members. It’s called the Four Seasons Refer a Friend program and you could earn $100 for every person you refer that purchases a new system for their home.
Get Paid to Tell Your Friends about Four Seasons
All you have to do is tell people about Four Seasons and fill out a referral form. When your friend or family member calls Four Seasons they will be given the opportunity to schedule a free estimate for a time that is convenient for their schedule. Should they choose to purchase a new system, you will receive $100 for referring them to our company. There is no limit to how much you can get, so the more friends and family members you refer the better! With exceptional customer service and affordable pricing there is nothing standing in the way between you and a little extra cash in your pocket.
Tags: Aurora, Chicago, customer referal, family, Four Seasons, free estimate, friends, Hillside, IL, installation, new system, sales
Posted in Air conditioning, Boiler, Furnace, Heating, Tips and Suggestions, customer service | No Comments »
Wednesday, January 25th, 2012
Like any other company, Four Seasons Heating and Air Conditioning likes to hear back when we do something right. We encourage our customers to write in with either bad or good things to say, and we take each of them to heart. We make changes where changes need to be made and we congratulate those that work to make Four Seasons a company that offers outstanding customer service. Many customers fill out surveys and occasionally we get customers that write a little more. Cristina B. and her family were one of those families that felt simply filling out a survey wasn’t enough and they left a customer testimonial that gives and example of how Four Seasons always follows through on our guarantees. In this case, it was the guarantee that we will always be there for our customers when they are in need and that we will make the process of buying a new system for your home as easy as possible. This is what Cristina B. had to say:
“On behalf of our family, we wanted to thank Four Seasons for there wonderful service, they were there for us when our old furnace broke in the winter time. They provided us with the best service ever when it came down making the best decision on a brand new furnace as well as helping us with the financing. We sincerely thank you…” (more…)
Tags: Chicago, contracts, customer service, customer testimonial, financing, Four Seasons, furance installation, Heating, heating and cooling, IL, Naperville, Orland Park, sales, survey
Posted in Furnace, Heating, Informational, Quality, customer service | No Comments »
Monday, January 23rd, 2012
Four Seasons Heating and Air Conditioning is Chicago’s premiere HVAC dealer and specialist. We service Chicago, the greater Chicagoland area, and parts of northwest Indiana. We have been family owned and operated for over 40 years and we strive daily to meet and exceed the expectations of our customers. All of this said, for many this will not be enough. For most of us, choosing an HVAC contractor comes down to who can offer the lowest price. Luckily, Four Seasons can be everything that you are looking for from best value to the best price!
What Defines Four Seasons:
- Best Value: Four Seasons can offer you the best value in several ways. From our 24 hour repair service to our award winning customer service department to our protective warranties, we can offer you services and incentives that other companies simply can’t. Our 24 hour services guarantee that you will always have someone there for you when you need them most. This is something that Chicagoans value due to the ever changing weather in this great city, and you can benefit from these incentives too if you choose Four Seasons. (more…)
Tags: Air conditioning, best price, best value, Chicago, Cooling, customer service, Four Seasons, Furnace, guarantee, Heating, HVAC contractor, Savings, south elgin, South Holland, warranties
Posted in Air conditioning, Furnace, Heating, Savings, customer service | No Comments »
Wednesday, January 18th, 2012
With the snow that recently fell and the plunging temperatures that accompanied it, you may have found that your furnace wasn’t able to keep up. If the unit gave out and you tried to call someone other than Four Seasons, you may have found that the contractor you called wasn’t willing to send someone out. At Four Seasons, when we promise to always be there for you, we follow through. Through sleet and snow we are always available with a technician close by. When the weather is extreme that is when our customers need someone to rely on the most and we won’t let you down.
Fully Stocked and Fast Fleet!
At Four Seasons we have a fleet spread out over our entire service area. Your technician that we send to your home will come from near your neighborhood. By doing this we are able to make sure that you don’t have to wait forever just to get the heat back up and running in your home. Our technicians are also equipped with a variety of universal parts so that we can fix your problem right on the spot. We try to handle the repair in one call so that you don’t have to wait for hours or days in discomfort. This is how Four Seasons takes care of their customers, and if you want this kind of help from your heating and cooling company, choose Four Seasons.
Tags: Chicago, fleet, Four Seasons, furnace repair, Heating, IL, Oak Park, parts, service are, service technicians, snow storm, winter, Woodridge
Posted in Boiler, Furnace, Furnace Repair, Heating, customer service | No Comments »
Friday, January 13th, 2012
Juggling a busy schedule is part of the day to day life of an average American. We all work long hours to provide for our family. We spend time caring for children and spending time with our loved ones and all of this leaves little time for anything else. As homeowners, general home maintenance is just one of the many responsibilities that come along with having a home. Finding time for this responsibility is the problem. There are other priorities that must come first, and if this sounds like your home life, odds are you could use a helping hand. This is where Four Seasons Heating and Air Conditioning and Four Seasons Home Services can lend a hand.
Licensed Pros for Every Need
At Four Seasons we have professionally trained and licensed plumbers, HVAC technicians, handymen, window installation experts, and air duct cleaners. We can handle nearly any job around the home from furnace maintenance and repair to toilet replacements and gutter cleaning. Big or small, we value every customers needs no matter the cost of the job. Our goal is to make living in your home as comfortable as possible, and to make the space work for you and your family. Don’t put off your home’s much needed repairs any longer and rely on Four Seasons.
Tags: affordable, air duct cleaning, Chicago, Crystal Lake, Des Plaines, Four Seasons, handyman services, home maintenance, home repair, Home Services, hvac maintenance, HVAC repair, IL, Plumbing Services, window installation
Posted in Air Quality, Air conditioning, Furnace Repair, Heating, Home Services, Tips and Suggestions, customer service, maintenance | Comments Off
Tuesday, January 10th, 2012
Although Chicago may be one of the biggest cities in the country, many of the surrounding suburbs are very small. Take away the immediate suburbs around the city and many people find themselves in tiny towns that don’t resemble the city life in the least. Within these towns there aren’t a lot of options when it comes to choosing a heating and cooling company. In the city it seems like there is a heating and air conditioning contractor on every corner, but when you live on the outskirts you may have only one guy in town that can handle these services. This leaves you with few options as far as getting the unit you want, serviced the way you want, and at the price you want to pay. Four Seasons Heating and Air Conditioning has a service area that stretches much further than you may have assumed and odds are we service your home town too!
An Expansive Service Area
From the far north to the west and even into parts of Indiana, Four Seasons Heating and Air Conditioning has a technician near by. Living in these smaller towns you may have become accustomed to waiting for days or possibly even weeks to get the services you need completed. The businesses you have around town are small and therefore get backed up easily when demand for heating services is high. Well, Four Seasons doesn’t believe that you should sit in discomfort on a waiting list when you need heat! (more…)
Tags: 24 hour, affordable, big city, Chicago, Chicagoland, cost, emergency service, Eola, Four Seasons, furnace repair, IL, service, service area, small towns, Wayne
Posted in Air Conditioner Repair, Air conditioning, Furnace Repair, Heating, Quality, customer service | Comments Off
Monday, January 2nd, 2012
Four Seasons Heating and Air Conditioning is your one stop shop for all of your hvac needs. In order to make this claim though, Four Seasons had to expand the search for technicians that could handle all of the jobs our customers needed. We wanted true professionals that were experts in their chosen field, and that is how we ended up with such a wide variety of servicemen. No matter the problem you may need solved or the maintenance job you need completed, Four Seasons has your technician on hand!
- Maintenance Technician: A Four Seasons maintenance technician will knowledgeably clean and assess your system on a yearly basis. His work will help you get the most out of your heating or cooling system for the least amount of cost possible. He or she will also check for any potential problems that may arise down the line based on the condition of your system.
- Repair Technician: Our repair technicians are some of the hardest workers in the city of Chicago. They travel all over the Chicagoland area at all hours of the night and day. They are NATE and/or EPA certified to properly assess and diagnose your system.
- Senior Repair Technicians: Do you have an accessibly old furnace or an air conditioner that is an odd make and model? If so, you have found your repair specialist. Some companies turn away business based on the type of unit that the customer has. At Four Seasons, we decided to find professionals that have the experience to work on these units with precise skill. These technicians are called our senior repair technicians and they can handle literally anything your furnace or air conditioner may throw at them. (more…)
Tags: air conditioner, Chicago, Duct Cleaning, Four Seasons, furance, heating and cooling, HVAC, IL, installation, Lake Bluff, maintenance, repair, Rolling Meadows, serviceman, specilaist, technician
Posted in Air Conditioner Repair, Air conditioning, Boiler, Furnace, Heating, Hot Water Heater, customer service, maintenance | Comments Off
Wednesday, December 28th, 2011
You have seen the ads in the newspaper, on television, and on the highway. Duct cleaning seems to be a pretty popular but you have probably also heard much of the controversy that surrounds this service as well. Is it worth having done? Is it all just a scam? How much should having your ducts cleaned really cost? All of these questions could stop you from even considering this service, but then you take a peak down one of your return vents and you suddenly realize that something needs to be done. Four Seasons will show you what real duct cleaning service is suppose to look like, and all you have to do is call!
Dishonest Duct Cleaning Services
The scam artists out there like to pry on this service because the homeowner has little ability to see if the job was actually done properly. For the most part your ducts are hidden from view and without camera evidence of the cleaning being performed any scam artists can walk in, pretend to clean, and walk out with your money. Many of these companies will also throw on extra charges at the last second that you weren’t expecting, and when it comes to money, no one wants to be surprised by what they owe. These types of tactics are what shy people away from this valuable service, but Four Seasons offers the customer a much different experience. (more…)
Tags: air ducts, camera evidence, Chicago, cost, coupon, discount, Duct Cleaning, Four Seasons, HVAC, Justice, Orland Park, professional cleaning, scam artists
Posted in Air Quality, Consumer protection, Duct Cleaning, Home Services, Informational, customer service | Comments Off
Thursday, December 22nd, 2011
The holiday season is hectic. You shop, plan parties, and cook for hours on end. You want everything to be perfect for the big holiday, and the last thing you need is a major furnace breakdown to get in the way of you and your family enjoying this season together in comfort. Unfortunately, hundreds of homeowners will find that come Christmas morning, the furnace has called it quits. This happens every year, and if it were to happen to you, what would you do? Would you know who to call? Would you fear having to pay outrageous fees for holiday service? If Four Seasons Heating and Air Conditioning was your HVAC contractor, you would have both someone to rely on in this emergency and someone that won’t charge you extra for service.
Always Available
Part of the Four Seasons Heating and Air Conditioning promise to our customers is that we will always be there! That is why we offer around the clock service 365 days a year! You cannot always control when the furnace or air conditioner will experience a breakdown, and just because the unit breaks down after business hours doesn’t mean you should have to wait to get it fixed. At Four Seasons you always talk to a live customer service representative no matter when you call, and that person will set you up for service no matter the time or the day. (more…)
Tags: 24 hour service, affordable, availability, Barrington, breakdown, Chicago, emergency service, Four Seasons, Furnace, Heating, heating and cooling, Hinsdale, holiday service, IL, Palos Hills, repairs, service
Posted in Furnace, Furnace Repair, Heating, Tips and Suggestions, customer service | Comments Off
