Archive for the ‘Quality’ Category
Wednesday, January 25th, 2012
Like any other company, Four Seasons Heating and Air Conditioning likes to hear back when we do something right. We encourage our customers to write in with either bad or good things to say, and we take each of them to heart. We make changes where changes need to be made and we congratulate those that work to make Four Seasons a company that offers outstanding customer service. Many customers fill out surveys and occasionally we get customers that write a little more. Cristina B. and her family were one of those families that felt simply filling out a survey wasn’t enough and they left a customer testimonial that gives and example of how Four Seasons always follows through on our guarantees. In this case, it was the guarantee that we will always be there for our customers when they are in need and that we will make the process of buying a new system for your home as easy as possible. This is what Cristina B. had to say:
“On behalf of our family, we wanted to thank Four Seasons for there wonderful service, they were there for us when our old furnace broke in the winter time. They provided us with the best service ever when it came down making the best decision on a brand new furnace as well as helping us with the financing. We sincerely thank you…” (more…)
Tags: Chicago, contracts, customer service, customer testimonial, financing, Four Seasons, furance installation, Heating, heating and cooling, IL, Naperville, Orland Park, sales, survey
Posted in Furnace, Heating, Informational, Quality, customer service | No Comments »
Tuesday, January 10th, 2012
Although Chicago may be one of the biggest cities in the country, many of the surrounding suburbs are very small. Take away the immediate suburbs around the city and many people find themselves in tiny towns that don’t resemble the city life in the least. Within these towns there aren’t a lot of options when it comes to choosing a heating and cooling company. In the city it seems like there is a heating and air conditioning contractor on every corner, but when you live on the outskirts you may have only one guy in town that can handle these services. This leaves you with few options as far as getting the unit you want, serviced the way you want, and at the price you want to pay. Four Seasons Heating and Air Conditioning has a service area that stretches much further than you may have assumed and odds are we service your home town too!
An Expansive Service Area
From the far north to the west and even into parts of Indiana, Four Seasons Heating and Air Conditioning has a technician near by. Living in these smaller towns you may have become accustomed to waiting for days or possibly even weeks to get the services you need completed. The businesses you have around town are small and therefore get backed up easily when demand for heating services is high. Well, Four Seasons doesn’t believe that you should sit in discomfort on a waiting list when you need heat! (more…)
Tags: 24 hour, affordable, big city, Chicago, Chicagoland, cost, emergency service, Eola, Four Seasons, furnace repair, IL, service, service area, small towns, Wayne
Posted in Air Conditioner Repair, Air conditioning, Furnace Repair, Heating, Quality, customer service | Comments Off
Thursday, January 5th, 2012
It is winter in Chicago and undoubtedly there will be hundreds of homeowners that are faced with the need to purchase a new heating system for their home. Choosing the right system for your heating needs may seem rather difficult because of the many options that are out there, but once you find the brand you want, the rest should be easy. At Four Seasons, we prefer Lennox systems because they are truly the best when it comes to system performance, energy efficiency, and reliability. That is what our customers are looking for from their new furnaces, and that is what Lennox has that to offer.
The Lennox Signature Collection
The Lennox Signature Collection is what we like to call the best of the best when it comes to furnaces. The units that fall under this collection have some of the most advanced technologies in them that are all designed to make your home more comfortable and your energy consumption less of a burden on your wallet. When you couple this with the expertise of a Four Seasons furnace installation, you will find that the comfort in your home is truly transformed. (more…)
Tags: Berwyn, Chicago, comfort, energy efficient, Four Seasons, Furnace, Heating, IL, installation, Lennox, replacement, Riverside, signature series, winter
Posted in Furnace, Heating, Informational, Quality | Comments Off
Friday, December 16th, 2011
Your home is your sanctuary, and odds are you have invested quite a bit of money into the place. You want it to be nice and you want it to be comfortable. When the furnace and air conditioning system are due for replacement, you are going to want to make the best investment for your home. Most homeowners are initially driven by price when comparing and contrasting furnaces and air conditioners, but what they should really be looking for is the best value for their needs. When comparing your offers, you will look for a system that offers comfort, lower utility bills and an increased resale value on the home if possible. If all you are looking at is price, chances are you won’t find all of these things. You need to consider both the quality of the contractor you are going to make this agreement with and the true value of the investment you are about to make.
Choosing Your Heating and Cooling Contractor
When deciding on what equipment and what company will do the best job, it is essential to do your homework. Is the company accredited with the BBB, what is there rating on social media sites. What brand HVAC equipment do they offer, what are the guarantees, are they open 24 hours a day for your needs, do they charge additional fees for evening, after hours, weekend or holiday service. These are questions that when answered will lead you to the best company to meet your HVAC needs. (more…)
Tags: 24 hour repair service, BBB, best value, Chicago, cost, Four Seasons, furnace and air conditioner, heating and cooling, Hines, HVAC contractor, IL, Indian Head Park, installation, lowest price, maintenance, replacement, warranty
Posted in Air conditioning, Furnace, Heating, Informational, Quality, Savings, customer service | 1 Comment »
Thursday, December 15th, 2011
Does it sound like a rushing wind is whistling through your ducts every time the furnace turns on? If so, you are not alone. Many homeowners that are still operating old furnaces in their homes put up with problems like this on a daily basis. Noisy motors have been waking up homeowners for years, but luckily there is a solution to this pesky problem. Last week we talked about how variable speed motors can save you money on your energy bills, but another benefit that comes along with this type of motor is its ability to operate almost noiselessly. The furnace will come on and off and you won’t even realize that it is doing its job. This is how furnaces should work and Lennox furnaces from Four Seasons Heating and Air Conditioning can give you this type of performance.
Ramping Up and Ramping Down
The reason variable speed motors are able to offer near silent performance is because they don’t just kick on full speed and start pumping air into the room. This is how your current motor is probably running. Instead, they slowly ramp up to speed and when the cycle is finished, they slowly ramp down again. The furnace starting up and shutting down is virtually undetectable amongst the typical noises of everyday life in your home, and it will defiantly not wake you up at night! (more…)
Tags: blower motor, Chicago, Chicago Ridge, Four Seasons, Furnace, Heating, installation, Lennox furnace, quiet operation, replacement, sales, variable speed furnace, variable speed motor
Posted in Furnace, Heating, Informational, Quality | 1 Comment »
Monday, December 12th, 2011
Hundreds of furnaces across the Chicagoland area are way too big for the homes that they are installed in. How did this happen? Well, there are two possibilities: either the furnace was installed back when the motto, “Bigger is better” rung true, or the installer decided to take you for a ride by selling you a larger and therefore more expensive unit. No matter your situation, having a furnace in the home that is bigger than needed has probably already caused you problems. The only way to repair this problem is to either expand the size of your home or get a new unit, but how are you going to know if your furnace is over sized in the first place? Leave it to Four Seasons.
What Size Should Your Furnace Be?
Next time you need something heating or cooling related performed in you home, call Four Seasons. Our servicemen are heating and cooling experts and they will be able to do the appropriate assessments on your home to determine the proper size furnace you should have installed. Or, if you are looking to install a new furnace anyways, schedule your free estimate with your Four Seasons Home Comfort Specialist. Where other contractors may base their estimate off the size of furnace you already have in the home, Four Seasons is willing to take the time to find out what size the furnace should be. (more…)
Tags: assessment, Aurora, Chicago, Four Seasons, free estimate, Furnace, heating and cooling, Hickory Hills, IL, installation, oversized, replacement, service technician, short cycling, sizing
Posted in Boiler, Consumer protection, Furnace, Furnace Repair, Heating, Informational, Quality | Comments Off
Friday, December 2nd, 2011
Everyday Four Seasons gives 100% of ourselves to each and every customer that allows us to enter their home for one of our many services. From the moment you pick up the phone to call for help, you are engulfed by the caring hands of a Four Seasons associate. We walk you through the entire process and try to make everything from fixing your furnace to getting new windows as easy as possible for you the homeowner. This customer service ethic is something that we have worked on through the years, and we have recently been recognized for this dedication to customer care for the second year running!
Developing Life Long Relationships
The Dave Lennox Award is given to 25 companies out of the thousands that offer Lennox products across the nation. These 25 companies have to demonstrate sound business practices that have lead to growth, but they also must have an outstanding customer service history. At Four Seasons we do things differently. Where other companies may just look at you as a job that they need to milk for every penny, Four Seasons is looking to develop a life long relationship. (more…)
Tags: 2010, 2011, Chicago, Cooling, customer service, Dave Lennox Award, Four Seasons, growth, Heating, Home Services, IL, Quality, windows
Posted in Informational, Quality, Tips and Suggestions, customer service | Comments Off
Thursday, December 1st, 2011
How would you like to take two years to pay off your new furnace or air conditioner interest free? Well, if you choose Four Seasons Heating and Air Conditioning for your HVAC installation, this could be possible. The winter season is also the holiday season and with all of the gift buying and expensive get togethers, odds are your wallet has been stretched rather thin. Many homeowners find themselves in this position and then the worst happens: the furnace needs to be replaced. Four Seasons understands that sometimes you need someone to give you a break and make things a little easier. That is why we went out of our way to set up financing options that will remove the stress of paying for a new heating system.
Flexible Financing Around the Clock
The Four Seasons Financing Department is available to you around the clock. If your furnace breaks down in the middle of the night and you want to get a new one put in as soon as possible, we will get the ball rolling right then and there. Or, if you are just curious as to whether or not you will qualify for financing, contact Four Seasons anytime to run an application. You will get a decision back quickly and you will know your credit limit before you ever have the salesman out to your home! We try to make the process as easy as possible and we are always available to answer your questions. Don’t hesitate and call today!
Tags: 24 hours, around the clock, Berwyn, Chicago, Cicero, financing, Four Seasons, Furnace, HVAC replacement, IL, installation, interest free, sales, winter
Posted in Boiler, Furnace, Heating, Quality, Tips and Suggestions, customer service | Comments Off
Tuesday, November 22nd, 2011
We have heard some pretty horrible stories over the years concerning contractors that scam their unsuspecting customers, but this one has to rank among the worst. The worst part about it is that the homeowner could leave the sale thinking that they got what they wanted until years down the line when things start to fall apart. They were robbed blind and the work that they had performed is littered with garbage materials. This type of sleazy business is not something that Four Seasons would ever be guilty of or even be associated with, but understanding how another company may try to use this scam could help you protect yourself during future repair and remodeling jobs.
Installing Imposter Materials
This scam involves playing on the homeowner’s ignorance of the industry. You go into the project asking for certain materials to be used in the home. Let’s say you want an exotic type of wood to be used in your new hardwood floor installation. You know that this type of wood will cost you extra, but you are choosing the more expensive material for its longevity and beauty. The contractor, on the other hand, has another plan in mind. He knows that he can find a cheap substitute that will give the homeowner nearly the same looks as the exotic wood they originally wanted. Instead of buying the more expensive material, he purchases the cheap substitute and pockets the extra cash you paid expecting the more expensive product. If you don’t have a well trained eye for the difference between materials, you won’t notice the scam until years down the road when there is a breakdown in the flooring, or you go to sell the home advertizing high quality flooring. (more…)
Tags: Arlington Heights, Buffalo Grove, cheap substitute, Chicago, Consumer protection, Four Seasons, fraud, home improvement, home remodeling, home repair, Home Services, IL, materials, scams
Posted in Consumer protection, Home Improvement and Repair, Home Services, Informational, Quality, customer service | Comments Off
Tuesday, November 15th, 2011
Four Seasons Heating and Air Conditioning was named among the top workplaces in Chicago by the Chicago Tribune today. For the second year in a row, we have been awarded this honor based upon the responses our employees made to a survey designed to evaluate how well we take care of our employees. The management at Four Seasons was kept in the dark as employees were encouraged to speak their minds about how they truly felt they were treated as employees of Four Seasons.
A Philosophy that Starts in the Office and Extends to Your Home
There was no way to buy your way onto the list, and the survey was performed by an independent third party that had no bias in choosing the top companies. The results of this survey are encouraging to those that may be looking to work for Four Seasons, but we also think that they show how Four Seasons’ caring approach to our business starts in the office and extends to each and every one of our customers. (more…)
Tags: A+ Rating, BBB, Chicago, Chicago Tribune, customer service, Four Seasons, heating and air conditioning, Home Services, honesty, IL, integrity, Orland Park, Palos Hills, reliability, top workplace
Posted in Air conditioning, Heating, Home Services, Informational, Quality, customer service | Comments Off
