When it’s time to replace your HVAC system, the dealer you choose can affect how much you pay, what level of service you receive and the quality of the system you buy. How do you choose a dealer you can trust?
Follow the trail of satisfied customers
Finding a dealer you can trust can be as simple as asking your friends, family and neighbors for the names of the HVAC dealers they have used and would recommend. Based on their suggestions, call the dealers and ask for referrals from recent customers, then follow through with a phone call to the homeowners they name.
Next, ask the dealer if their technicians are members of NATE which is the leading HVAC certification program. When the technician arrives, ask to see their certification card, or have the technician enter his or her name and NATE identification number at www.natex.org. You’ll immediately be able to see in which areas the technician is certified.
Make the dealer work for you
Look for an HVAC dealer who will provide service around your schedule, offering extended or emergency service hours if needed. Ask the dealer to provide you with written copies of their warranty and service policies so you can see how repairs will be handled and who will pay for replacement parts.
Source: Lennox Comfort Matters newsletter
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