Dear Anthony,
I wanted to take out the time to commend the two technicians who recently installed my Lennox central air conditioner and furnace in my home. It is very rare that I feel compelled to write a letter such as this. In fact I never have. But the service that my son and I received was so outstanding that I felt it deserved to be brought to the attention of the company.
Ruben and Alex arrived within the allotted time, introduced themselves and immediately set about their work. They took care to protect my carpeting and walls, which I greatly appreciate. They were polite when asking questions and responding to our questions with courtesy. They worked for 5 hours and never stopped for any reason.
I am very happy with our new furnace and central air, and if all your technicians are like Ruben and Alex, would recommend your company highly. In fact I have.
Sincerely