HOFFMAN ESTATES, IL
I have just had the pleasure of doing business with your technician, Sylvester H., and feel compelled to drop you a note to tell you how proud you should be to have him represent your company.
After being told by another technician last week that he could not finds a problem with my furnace, Sylvester came out yesterday and diagnosed the problem almost immediately, ordered the part (which arrived at my door this morning via special messenger) returned and installed the part, thereby correcting the problem and leaving a happy customer. He was a perfect gentleman, very polite and professional, did a great job and left the furnace area spotless. He also did not try to sellme the store, i.e. things that I don’t need. (more…)