July 16, 2011
David L. W.
Channahon, IL 60410
Mr. Michael Cassity,
President
Four Seasons Heating and Air Conditioning
Mr. Cassity,
I am writing to personally thank you and your company for the exceptional service received for replacement of my old, outdated heating and cooling system. Being apprehensive and concerned with having to deal with and go through the whole estimating and bidding process. I felt very fortunate when connecting to your “Comfort Specialist” Walter Obrachta. His professionalism and knowledge along with his timeless and easy accessibility to answer follow up questions immediately sold me to go with Four Seasons to answer my service needs.
Further concern and anxiety regarding installation quality and operation remained. Walter scheduled installation within two days which was great considering the 90’ degree days and I was on vacation this week. As much as I was impressed my Mr. Obrachta’s knowledge and salesmanship, I was equally impressed, if not more by the performance of the service technicians, Dariusz and Miguel. The talent and diligence of Dariusz combined with the support and dedication of Miguel are to be commended. They showed up promptly and as scheduled and reviewed the overall demo and installation process with me.
Being a Supervisor in the process department of a large area Oil Refinery Department, I work daily with The Process technicians and Maintenance Technicians in the field. The performance by your installers Dariusz and Miguel is at par with our very top performers. Their attention to detail, work ethic, safety, and help keeping practices and dedication are to be commended.
Overall, let me thank you and your team for the comforting experience and putting me at ease knowing I have purchased and installed a great product to take care of needs for many years to come. Since being a Saturday installation my “nosey” neighbors could not refrain from observing and questioning on my good fortune and as since one neighbor has called Walter for an estimate for a rental unit he owns and the other neighbor is considering your company for his future needs. Thanks again for everything.
Sincerely,
Dave
David W's Original Letter
